How To Place An Order
The following addresses the most common issues. If this does not meet your needs, please click here for detailed order and shipping information http://www.visability.com/DealingFAQ.html
PLACING ORDERS: All orders must be written and may be submitted to VisABILITY in one of three ways:
1) order through VisABILITY's Online Order Form by clicking the “next” or “add to cart” button under the price grid of each product;
2) email your order to orders@visability.com;
3) fax your order to 303-823-0332.
PURCHASE ORDER PROTOCOL: If your organization's fiscal policies require you to prepare an internal purchase order, you must include the PO number with your order.
CREDIT INFORMATION: New customers must submit payment for one half of the estimated invoice when placing their first order. The remaining balance will be invoiced upon shipment of the order. That invoice will be due upon receipt.
To receive 21 net terms on subsequent orders, new customers should call 303-823-0327 or email nancy@visability.com for a credit application. (All CPB-qualified public radio and television clients automatically receive 21 net terms for their orders.)
On our secure website we accept payments via Master Card, Visa and American Express.
SUBMITTING ART: Please email art to art@visability.com. Be sure to include your name and contact information on the art email.
Your art should be submitted in Adobe Illustrator vector images with fonts converted to outlines and saved as .EPS. We can accept up to Adobe Illustrator CS2. Acceptable art formats include original Adobe Illustrator .AI files or editable press-quality PDF files generated from Illustrator.
For 4-Color Process/CMYK art, please submit high resolution (minimum 300 dpi) files scanned to size and saved as a TIFF file. We can accept up to Adobe Photoshop CS2.
ART REVIEW: We provide Art Proofs for client review. Art Proofs must be approved by fax or email prior to our initiating production of your order. As indicated on individual product pages, a pre-production proof of the actual product is available for many items and is required for some.
ORDER CONFIRMATION: Once your order has been entered into our system, you will receive a confirmation that includes all pricing FOB factory. If you do not receive an order confirmation from us within a day or two of submitting an order, please contact us to be sure your order has been received by VisABILITY.
OVER AND UNDER RUNS: Most custom items are shipped and invoiced in a quantity that ranges between 5% more than you ordered and 5% less than you ordered. This pattern of variance is because factories will imprint a few more than the order calls for and then the final quality inspection will reject all those with imperfect imprints. For ceramics the plus or minus factor is 10% because of damage in super-heated kilns. You will be invoiced only for the number that is actually shipped after passing the factory's quality inspection.
CANCELLING AN ORDER: If you decide to cancel an order in process, you will be invoiced for any factory pre-production and production expenses incurred.
RUSH ORDERS AND BELOW MINIMUM ORDERS: Requests for Rush Services and Below Minimum Quantities may be available, depending on the product, the imprinting process and the factory. Surcharges may apply for these services. Please call for specific information and we will try to meet your needs.
RETURNS: Merchandise that has been custom-imprinted cannot be returned unless there is a verifiable defect. Please inspect your order upon receipt for damaged or defective products.
Public radio products from our QwikShip Inventory may be returned, in resaleable condition, within 30 days of receipt with a 15% restocking fee. Please call before returning any items.
CDs and DVDs that have been opened may not be returned.
FURTHER INFORMATION: For more detailed order and shipping information please click here: http://www.visability.com/DealingFAQ.html